At HHG2, we believe that online betting should be an enjoyable form of entertainment — not something that causes stress, financial hardship, or negative effects on your daily life. That is why we invest serious time and resources into building our Responsible Gaming that is comprehensive for all users of our platform.
We understand that most users can enjoy gaming in a healthy way, but we also recognise that a small number of individuals may struggle to control their habits. For them, HHG2 is here — with clear tools, guidance, and a path to getting help.
Our Mission: Ensuring every HHG2 user enjoys a healthy, controlled, and responsible betting experience at all times.
Our responsible gaming policy is more than a document — it is a genuine commitment that guides every business decision we make. The safety of our users is always HHG2's top priority.
Control Tools We Provide
Four key features to help you stay responsible while playing at HHG2.
Daily / Weekly Deposit Limit
Set a deposit limit that fits your own budget. Once the limit is reached, no additional deposits can be made until the set period ends — ensuring you never spend beyond your means.
Session Play Time Limit
Limit how long you play in a single session. Our system will send a reminder and automatically log you out when your time limit is reached, so you never lose track of time.
Temporary Break (Cool-off)
Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account will be temporarily suspended and you will not be able to log in or place bets.
Self-Exclusion
If you feel you need to stop completely for an extended period, the self-exclusion option allows you to close access to your account for 6 months to 5 years — or permanently.
Maximum Loss Limit
Set the maximum loss amount you are comfortable with per day or per week. Once this limit is reached, the HHG2 system will automatically block further betting to protect you.
Real-Time Alerts
HHG2 sends automatic notifications when your betting activity approaches the limits you have set. These reminders help you stay aware of your play patterns before you exceed the boundaries you defined yourself.
Why Does Responsible Gaming Matter?
Online betting can be a highly entertaining experience when done the right way. However, without proper controls, it has the potential to negatively affect one's personal life, finances, and relationships.
Research indicates that approximately 1–3% of people who gamble experience addiction-related problems. While this percentage may seem small, it represents real individuals who need support and attention — and HHG2 takes this responsibility very seriously.
More importantly, responsible gaming is not just for those already facing problems. It is a best practice for all users — how to ensure this entertainment activity remains enjoyable and does not affect other aspects of your life.
Remember: wins are never guaranteed in any game of chance. Always play with money you can afford to lose.
HHG2 builds responsible gaming infrastructure not merely because it is required, but because we genuinely care about the long-term wellbeing of our users.
How to Use the Control Tools at HHG2
We have designed our responsible gaming control tools to be easy to access and use. Here are the steps to activate them on the HHG2 platform:
to Account
Account Settings
"Safe Control"
Limits & Save
- Deposit Limit: Navigate to "Financial Controls" in your account settings, enter your daily or weekly limit amount, and click "Save". Limits take effect immediately.
- Session Time Limit: Under "Session Time Controls", select your maximum session duration. The system will send an alert 15 minutes before the limit is reached.
- Temporary Break: Select a cool-off period (24 hours / 7 days / 30 days) via the "Responsible Break" section. Your account will be suspended automatically.
- Self-Exclusion: For long-term exclusion, contact our support team or access this option via "Privacy & Security Settings".
All limit reductions take effect immediately, but limit increases require a 7-day cooling-off period — this is an additional safeguard in your best interest.
Recognise the Early Warning Signs
Problem gambling rarely happens overnight. It usually starts slowly and escalates over time. Recognising the early warning signs is the most important first step in getting help before the situation becomes serious.
Watch for the following signs in yourself or someone you know:
If you identify two or more of the signs above in yourself, we encourage you to contact the HHG2 support team or use the self-exclusion tool immediately. There is no shame in seeking help — it is a sign of strength, not weakness.
Self-Assessment: Is Your Betting Still Healthy?
Take a few minutes to answer the questions below honestly. These questions are designed to help you assess whether your wagering habits are still at a healthy level:
Interpretation: If you answered "Yes" to three or more questions, we recommend using our control tools or speaking with the HHG2 support team. You do not have to face this situation alone.
Support for Family Members & Loved Ones
Problem gambling does not only affect the individual involved — it also impacts the entire family and loved ones. HHG2 understands this, and we want to help everyone affected.
If you are concerned about someone you care about:
- Approach the conversation openly and respectfully — avoid accusations or a judgmental tone, which may cause them to shut down further.
- Learn about problem gambling so you have a better understanding of what is happening.
- Encourage them to use the control tools available on the HHG2 platform.
- Contact the HHG2 support team on their behalf if needed — we can help suggest the next steps.
- Take care of your own mental health too — seeking support for yourself is just as important.
HHG2 has a dedicated procedure for handling reports from third parties who are concerned about a family member. Contact us by email at [email protected] and our team will handle the situation carefully and confidentially.
Our Control Tools
Deposit Limit
Control how much you can deposit per day or per week
Session Time Limit
Set a session time limit every time you log in
Temporary Break
Suspend your account for 24 hours to 30 days
Self-Exclusion
Block account access for an extended or permanent period
Loss Limit
Limit your maximum losses per day or per week
Need Immediate Help?
The HHG2 support team is available to assist you 24 hours a day, 7 days a week. Do not hesitate to contact us if you need help with responsible gaming.
Healthy Gaming Tips
FAQ – Responsible Gaming
Answers to the most frequently asked questions about responsible gaming at HHG2.
Join HHG2 and Play Responsibly
Register today and enjoy a safe, fun, and fully controlled betting experience on the trusted HHG2 platform.